Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-specialist-pomona-ca.ecojohns.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados Pessoais (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://water-damage-specialist-pomona-ca.ecojohns.com
  • Any mobile applications or services provided by us
  • Interactive features and services accessible through our platform
  • All communication channels initiated by us, such as emails, phone calls, text messages, and newsletters

Please note that this policy does not extend to third-party websites, apps, or products accessed through links on our site. These external platforms have their own privacy policies, and we encourage you to review them before using these services.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data when:

  • Using Our Services: When you sign up as an authorized user for our applications or services, we collect and use your information to provide personalized access and functionality.
  • Visiting Our Websites: Every time you visit our websites, we may automatically collect certain data, such as your IP address, browser type, device identification, and pages visited.
  • Communication with Us: We may record and retain communications for customer service, training, or security purposes.

Personal Data Collection

We gather various categories of personal data to enhance your experience and tailor our services to your needs. Here’s an overview:

  • Account Information: This includes usernames, passwords, email addresses, and account settings you provide during registration.
  • Payment Details: We securely process payment information required for transactions through our platform.
  • Financial Data: In some cases, we may collect financial information to verify your identity or facilitate specific services.
  • Purchase History: Records of products/services purchased from us, including order details and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device, which help us provide location-based services.
  • Location Data: Information about your physical location when using our location-enabled services.
  • Feedback and Reviews: Any comments, suggestions, or ratings you share with us.
  • Social Media Details: If you choose to connect your social media accounts, we may access and store relevant data from those platforms.
  • Product Interaction: Information about the products you view, search for, or interact with on our site.

We collect this data through direct user input, form submissions, analytics tools, and automated technologies like cookies and similar tracking technologies.

Cookies

We employ cookies to enhance your experience when using our website and services:

  • Strictly Necessary Cookies: These ensure basic functions and navigation on our site.
  • Preference Cookies: Tailoring content and memory settings according to user preferences.
  • Analytics Cookies: Providing insights into how visitors use our site, helping us improve its functionality.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, we implement secure procedures to delete, anonymize, or permanently store the data in a form that does not permit individual identification.

Security Measures

The security of your personal information is a top priority. We have put in place robust security measures to protect your data:

  • Encryption: Data transmitted and stored on our systems is encrypted using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection guidelines.
  • Access Controls: Only authorized personnel have access to sensitive data, and their access is regularly reviewed.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately using the details provided in the ‘Contact Us’ section.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  • Access and Rectification: You can request access to or correction of your personal information held by us.
  • Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your data from our systems.
  • Restriction/Objection: You may limit or object to the processing of your data for specific purposes.
  • Data Portability: In certain cases, you can receive a copy of your data in a structured, commonly used format.
  • Withdraw Consent: You have the right to withdraw consent for any data processing activities we perform based on your consent.
  • Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.

To exercise these rights or to file appeals/complaints regarding data handling, please reach out to our dedicated privacy team via the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your rights and how we protect your data.

Contact Information

For any questions regarding privacy, data security, or to exercise your rights as outlined in this policy, please contact us:

We value your trust in our company and are committed to handling your personal data with the utmost care and transparency.